Frequently Asked Questions
What does Looking Glass Care provide?
Looking Glass Care provides SEND and EHCP resources for families, downloadable care-compliance tools, interactive online learning, employer subscriptions, and independent consultation or review support. Use the Shop for downloads, Training for account-based learning, and Employers for team support.
What is the difference between Shop products and Training?
Shop products are downloadable files such as workbooks, checklists, templates, toolkits and self-directed course packs. Training contains the interactive Wix Online Programmes linked to a member account, so learners can return to lessons and see their own progress.
Do I need an account?
You can browse public pages without an account. A member account is used for interactive programmes, personal progress, subscriptions, orders, groups and community participation. Use one account consistently so your activity remains together.
How are digital products delivered?
Wix delivers the secured file after checkout and normally keeps the delivery link active for 30 days. Wix does not technically restrict the link to a single download, but the licence restricts use to the purchaser unless additional team permission is bought.
What does the single-user licence allow?
It allows one purchaser to use the resource for their own internal work. Copyright remains with Looking Glass Care. Files must not be shared with colleagues, resold, redistributed, placed on a public or shared drive, stripped of copyright notices, or repackaged as another person’s work.
Can an organisation use a resource with several staff?
Yes. Purchase the underlying product or course and the separate £99 Team Multi-Use Licence for up to 10 named staff in one organisation. Larger teams should compare subscriptions or book a free consultation for a tailored option.
What services can be booked?
The current online booking route is a free 30-minute compliance consultation. It can be used to discuss document or policy review, compliance priorities, bespoke packages, set-hours support, workforce learning or employer onboarding. Start on Free Consultation; a suitable paid scope can then be agreed where needed.
What do subscriptions include?
Subscriptions provide ongoing access according to the selected plan, such as employer support, training-related access or agreed consultancy benefits. They are separate from one-off Shop purchases. Review the current features and staff limits on the Subscriptions page.
Do you provide regulated care services?
No. Looking Glass Care does not deliver regulated personal care, manage a care service for the customer, or make statutory or regulatory decisions.
Do you complete CQC applications or guarantee an inspection outcome?
No. Looking Glass Care can provide independent preparation, document review and evidence-organisation support, but it does not represent providers as CQC, submit decisions for the regulator, or guarantee registration, ratings or inspection outcomes.
Are the courses accredited?
Unless a listing explicitly states otherwise, programmes and resources provide non-accredited learning and completion evidence. They do not replace statutory training, practical instruction, observed competency, clinical advice, safeguarding procedures or an employer’s responsibility to assess safe practice.
Are the documents editable?
Many paid packs include editable material as described on the individual product page. The purchaser remains responsible for adapting it accurately to the person, service, setting, current law, official guidance and local procedures.
What is the refund position for digital products?
Please read the Refund Policy before purchasing. Your statutory rights are not excluded. If a delivered file is missing, corrupt or different from its listing, use the Contact page.
How do the Blog and community work?
The Blog provides practical SEND, care and compliance guidance. Members can also participate in the community groups, subject to the published confidentiality and moderation rules.
How can I contact you?
Use the Contact page, free-consultation booking route or website chat. Chat now requires a name and email before a message is sent, so Looking Glass Care can respond when live chat is unavailable.
Where can I find information about privacy and accessibility?
Read our Privacy Policy to understand how personal information is handled, and our Accessibility Statement for information about using this website and requesting support.
Important scope note
Looking Glass Care provides independent consultancy, practical resources and non-accredited learning. Information does not replace legal, clinical or safeguarding advice, statutory guidance, regulator requirements, organisational policies, person-specific assessment or professional judgement.