Privacy Policy

Looking Glass Care website and mobile app
Last updated: 18 September 2026

Who this notice covers
Looking Glass Care is a UK sole-trader business providing care training, resources, consultations and SEND support. This notice covers the Looking Glass Care mobile app and www.lookingglasscare.co.uk, including member accounts, bookings, learning and community features. For privacy questions or requests, email info@lookingglasscare.co.uk.

Information used by our services
When you register, contact us or use a service, we receive the information you provide. This can include your name, email address, optional profile details and photograph, telephone number, messages, booking details, purchases and membership details. Learning features record programme enrolment, activity and progress. Community features store the posts, comments and files you choose to share. Where you use an employer or agency portal, the relevant organisation may provide or access your work-related account and training records.

The website and app use Wix technology. Wix and connected service providers may process technical information such as IP addresses, device and browser details, operating system, usage events, identifiers and diagnostic information to deliver features, maintain security, understand use and investigate errors. Payment providers process payment and billing details when you make a purchase; the provider is identified during checkout. App stores also process information under their own privacy notices.

Why information is used
We use information to create and manage accounts, provide purchased or requested services, arrange consultations, deliver learning, record orders, answer enquiries and operate community features. Our legal bases depend on the activity: performing a contract or taking steps you request before a contract; our legitimate interests in running, securing and improving the service and moderating the community; complying with legal obligations; and consent where required for optional marketing or other optional processing. You may withdraw consent without affecting earlier lawful processing.

Sensitive information and children
Please do not post identifying information about children, health conditions, safeguarding concerns, care recipients or employees in public posts, reviews or community discussions. Ask us about a suitable private route before sending case documents or sensitive evidence. A request for SEND or care support may involve health or disability information; the purpose and applicable additional legal condition must be established before that information is used for the service. Our app is aimed at adult parents, carers and professionals.

Who can receive information
Wix and its service providers support hosting, account management, communications and the app's features. Payment, booking and other connected providers receive information needed for the service you choose. Posts and profile information can be visible to the audience of the community or group where you share them. Work-related information shared through an organisation's portal can be visible to its authorised users. Information may also be disclosed where required by law or necessary to protect legal rights. We do not sell personal information.

Wix and other providers may process information outside the UK. Their applicable data-protection terms describe their processing locations and transfer safeguards. See Wix's privacy notice at www.wix.com/about/privacy. External sites and app stores have their own privacy policies.

Security and retention
We use the access controls and secure connections provided by Wix and our service providers, and restrict access to information needed for the relevant work. No online service can guarantee absolute security. Please protect your account and contact us if you suspect unauthorised access.

Information is retained only as long as needed for the purpose for which it was collected, including providing your account and services, resolving enquiries or disputes, preventing misuse and meeting legal or accounting obligations. Retention depends on the type of record and those requirements. Information that is no longer needed should be deleted or anonymised. Some transaction, legal or security records may need to remain after an account is deleted; we will explain any applicable exception when responding to a request.

Delete your account or request deletion of data
To request deletion of your Looking Glass Care account and associated personal data, email info@lookingglasscare.co.uk with the subject “Delete my Looking Glass Care account”. Send the request from your registered email address where possible. You can also ask to delete specific information without closing your account. No app installation or sign-in is required to make an email request.

We may need proportionate information to verify that the request is yours. We will explain what will be removed and any information that must be retained for a lawful reason. Deletion means removing the account and associated information, subject to those exceptions, rather than merely suspending access. Uninstalling the app does not delete your account. Tell us if you also need help ending an active subscription.

Your choices and rights
You can ask to access, correct or delete your personal information, restrict its use, object to certain processing or receive a portable copy where the relevant right applies. Contact info@lookingglasscare.co.uk. Marketing emails include an unsubscribe option; device settings control app notifications and permissions. Cookie choices, where presented on the website, control optional website technologies. Essential technologies may still be needed to keep requested features working.

You can raise a concern with us or complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint. This notice will be updated when relevant services or data practices change; the date above identifies the latest version.