Free 30-Minute Consultation
Free 30-minute call: CQC, SEND and EHCP next steps
Service Description
A free 30-minute introductory call for care providers in England, parents and carers. Tell us what you need help with: CQC evidence or policies, care planning and behaviour support, or SEND and EHCP evidence and meetings. We will listen, help you identify a practical next step and explain any suitable free resource or paid service before you decide. No purchase is required. Before the call, send a short summary of your questions and any relevant documents we agree to look at. Preparation of the agreed material is included and does not reduce your 30 minutes. A detailed document audit, written plan or implementation work is a separate service with its scope and price agreed first. Book an available time online. For telephone, email or message support, or if you cannot see a suitable time, contact info@lookingglasscare.co.uk with your preferred method and availability. We aim to reply within 24 hours to arrange a suitable time. This is practical guidance and information, not regulated legal advice.
Cancellation Policy
Consultation refunds and rescheduling For bookings made from 18 September 2026; statutory rights and existing contractual rights are preserved. Reschedule up to three times per booking, free of charge, by emailing info@lookingglasscare.co.uk MORE THAN 24 hours before the current appointment. Include your name, booking reference and preferred dates. We agree a flexible, mutually suitable time. Rescheduling is managed by email; a late or fourth change is not guaranteed. Paid consultations have no discretionary change-of-mind refunds. Consumers retain applicable 14-day cooling-off rights. If you request an early start, only a lawful proportionate charge for services actually supplied may be due on cancellation. Loss of the cancellation right on full performance requires your prior express request and acknowledgement. Without the required request/information, no early-service charge is payable. Outside an applicable cooling-off right, cancellation or non-attendance may result in retention of our reasonable, evidenced direct net loss only, allowing for saved costs or replacement bookings. We take reasonable steps to reduce loss, explain any deduction and refund the balance. No automatic additional penalty applies. Included preparation is not separately charged. If we cancel and cannot supply the service, choose a suitable new appointment or a refund for the unprovided service. Faulty services remain subject to statutory remedies, including repeat performance or a price reduction/refund where required. Free consultations carry no payment or cancellation charge. For amendments, cancellations, rescheduling or concerns, email info@lookingglasscare.co.uk with your details. Statutory cancellation can also be made by any clear statement; no reason is required. Refunds on statutory cancellation are made within 14 days of notice, using the original payment method unless otherwise agreed. Full policy: https://www.lookingglasscare.co.uk/refund-policy
Contact Details
info@lookingglasscare.co.uk
suite a, 82 James Carter Road, Mildenhall, Bury Saint Edmunds, UK