Frequently Asked Questions
What does Looking Glass Care provide?
Looking Glass Care provides clear, structured documentation and paperwork tools for care providers. Our products focus on policies, procedures, templates, and organisational documents to support care providers with their paperwork.
Do you provide regulated care services?
No. Looking Glass Care does not provide regulated care services. We do not deliver care, manage services, or make statutory decisions. All products and services are limited to documentation and organisational support only.
Do you complete CQC applications on my behalf?
No. We do not submit applications, communicate with CQC on your behalf, or represent providers. Our support focuses on preparing and structuring documentation so you can complete your own application.
Are your products suitable for new care providers?
Yes. Many of our documentation packs are designed specifically for new or start-up care providers who need a clear starting point for their paperwork.
Are the documents editable?
Yes. All documentation packs and templates are supplied in editable formats so you can adapt them to reflect your own service, policies, and ways of working.
Is legal or professional advice included?
No. Our products do not include legal advice, professional consultancy, or regulatory interpretation. We recommend seeking appropriate professional advice alongside using our documentation where required.
How are digital products delivered?
All documentation packs and templates are delivered digitally. Once purchased, you will receive access to download the files directly
.
Do you offer refunds on digital products?
Due to the nature of digital downloads, refunds are not usually available once files have been accessed. Please review product descriptions carefully before purchasing.
Do I need a subscription to buy products?
No. Documentation packs and templates can be purchased as one-off products. Subscription plans are optional and provide discounted access to documentation support sessions.
What is included in a documentation support session?
Documentation support sessions focus on reviewing, organising, or clarifying paperwork. They do not include care delivery, legal advice, or representation with regulators.
Can you customise documents for my service?
Documents are provided as adaptable templates. Any tailoring remains the responsibility of the care provider to ensure accuracy and suitability for their service.
Who are your services for?
Our services are designed for UK care providers, including domiciliary care, supported living, residential care providers, and care start-ups.
How do I contact you if I have questions?
You can contact us via the website contact form. We aim to respond within normal working hours.
Important scope note
Looking Glass Care provides documentation and organisational tools only. We do not provide regulated care services, legal advice, or application submission