CQC Evidence Folder Setup
£249 package · folder structure, checklist and 1-hour guidance
Service Description
ORGANISE YOUR EXISTING EVIDENCE — £249 For care providers in England who need a clear structure for their existing records. INCLUDED A scope check, an agreed folder structure, a priority evidence checklist and one hour of remote implementation guidance. Preparation of the agreed structure and checklist is included and does not reduce your meeting time. CHOOSE THE RIGHT SERVICE Choose this package for evidence organisation. Choose the £249 Compliance Snapshot for a focused review discussion, or the £495 Care Provider Compliance Review for an evidence review, written priority action plan and follow-up call. The £175 Remote CQC Readiness Review includes a two-hour review and prioritised readiness summary, arranged by email. SCOPE AND DELIVERY Before work starts, we agree the evidence areas, document sample and limits, output and delivery date. The setup organises your existing evidence; it does not create missing records or guarantee an inspection outcome. Extra work is separately agreed and priced. ARRANGING SUPPORT Book an available appointment or email info@lookingglasscare.co.uk with your needs and availability. Email first to agree how to send documents. We aim to reply within 24 hours to arrange support; this is not a completion deadline. All support is remote.
Cancellation Policy
Consultation refunds and rescheduling For bookings made from 18 September 2026; statutory rights and existing contractual rights are preserved. Reschedule up to three times per booking, free of charge, by emailing info@lookingglasscare.co.uk MORE THAN 24 hours before the current appointment. Include your name, booking reference and preferred dates. We agree a flexible, mutually suitable time. Rescheduling is managed by email; a late or fourth change is not guaranteed. Paid consultations have no discretionary change-of-mind refunds. Consumers retain applicable 14-day cooling-off rights. If you request an early start, only a lawful proportionate charge for services actually supplied may be due on cancellation. Loss of the cancellation right on full performance requires your prior express request and acknowledgement. Without the required request/information, no early-service charge is payable. Outside an applicable cooling-off right, cancellation or non-attendance may result in retention of our reasonable, evidenced direct net loss only, allowing for saved costs or replacement bookings. We take reasonable steps to reduce loss, explain any deduction and refund the balance. No automatic additional penalty applies. Included preparation is not separately charged. If we cancel and cannot supply the service, choose a suitable new appointment or a refund for the unprovided service. Faulty services remain subject to statutory remedies, including repeat performance or a price reduction/refund where required. Free consultations carry no payment or cancellation charge. For amendments, cancellations, rescheduling or concerns, email info@lookingglasscare.co.uk with your details. Statutory cancellation can also be made by any clear statement; no reason is required. Refunds on statutory cancellation are made within 14 days of notice, using the original payment method unless otherwise agreed. Full policy: https://www.lookingglasscare.co.uk/refund-policy
Contact Details
info@lookingglasscare.co.uk
suite a, 82 James Carter Road, Mildenhall, Bury Saint Edmunds, UK