People's Experience and You Said We Did Pack | Word + PDF
October 2026 edition
Files included: 1 editable Word file and 1 printable PDF (2 PDF pages in total), a branded cover and a START-HERE guide in one ZIP download. The Looking Glass Care logo appears in the documents. The inside-page image is taken from the supplied edition. PDF files are for reading and printing; they are not fillable forms.
Use and support: Use internally within the purchasing family or organisation, including its staff, without an extra per-staff licence. Do not resell blank paid templates. Free resources may be shared intact with attribution. For file access problems or a factual correction, contact info@lookingglasscare.co.uk with the title, edition and page. The Refund Policy explains included amendment support and statutory remedies.
These resources support practical work and local review. They do not certify legal compliance, CQC approval or individual competence. Check the current official guidance for your setting and adapt local procedures before use. Future updates and bespoke consultancy are included only where expressly stated.
Record how people experience your service and show what changed in response. This two-page pack offers an accessible invitation, conversation prompts, an individual feedback record, a themes and actions log, and a You Said, We Did response format with a fictional example.
Download one ZIP with an editable Word document and PDF reference copy. Extract it and tailor the questions, consent and records to your service and the people you support. For adult social care providers in England.
Independent Looking Glass Care resource reviewed 27 September 2026. It is not official CQC paperwork and does not guarantee an assessment outcome.
Practical use and review
For people turning information into practical action
Choose a manageable area of practice and compare the written record with what people experience. Record evidence that supports the finding and information that is still missing. A useful review ends with a named action, a realistic completion date and a way to check that the action helped.
Put People's Experience and You Said We Did Pack to work
Use a small sample, keep the reasoning transparent, involve the relevant people and return to the same issue after the change.
Start with one real question and complete only the sections relevant to it. Date each entry and distinguish evidence from opinion. Keep original records alongside your working notes, give the next action an owner and agree how progress will be checked. Reuse the process when the situation changes, while retaining earlier versions so the sequence remains clear.
Make the result useful
Keep the finished record clear enough for another person to understand without a separate explanation. State what you checked, the period covered, the evidence available and the unresolved question. Avoid filling every box simply to make the document look complete. Mark a point as not applicable or not yet confirmed where that is more accurate, and record what you will do to resolve it.
Scope and current guidance
Use the resource in the setting and jurisdiction described above. For use in England, check current official guidance and any relevant local procedure before relying on a requirement. The resource supports preparation and record keeping; it does not guarantee a regulatory rating, registration, legal outcome or a particular decision.
Need help choosing the right scope? Book a free 30-minute consultation or email info@lookingglasscare.co.uk. Please avoid sending sensitive personal records in an initial enquiry.
Download access and expired links
Store download links are active for 30 days after they are sent. For paid orders, the download is supplied after payment is confirmed; free downloads require no payment. Save your files to your device. If a link expires, or your file is missing or cannot be opened, email info@lookingglasscare.co.uk with your order reference for access help or a replacement link. This expiry applies to the delivery link, not to permitted use of files already downloaded or to online-course access.
