Accessible Information and Communication Policy
October 2026 edition
Files included: 1 editable Word file and 1 printable PDF (4 PDF pages in total), a branded cover and a START-HERE guide in one ZIP download. The Looking Glass Care logo appears in the documents. The inside-page image is taken from the supplied edition. PDF files are for reading and printing; they are not fillable forms.
Use and support: Use internally within the purchasing family or organisation, including its staff, without an extra per-staff licence. Do not resell blank paid templates. Free resources may be shared intact with attribution. For file access problems or a factual correction, contact info@lookingglasscare.co.uk with the title, edition and page. The Refund Policy explains included amendment support and statutory remedies.
These resources support practical work and local review. They do not certify legal compliance, CQC approval or individual competence. Check the current official guidance for your setting and adapt local procedures before use. Future updates and bespoke consultancy are included only where expressly stated.
Accessible Information and Communication Policy: editable Looking Glass Care download
This ready-to-edit Microsoft Word policy template helps adult social care providers set clear boundaries, accessible communication and safer digital practice. Replace the highlighted organisation, owner, approval and review fields with your service details before use.
What you receive
One secure, editable DOCX download
Clear roles, controls, records and review prompts for accessible information and communication
CQC-alignment prompts designed to support your own evidence and governance
Organisation-wide internal use included; no additional team licence
Price: £5.85. Guest checkout is available; creating an account remains optional.
Keep it current
Read Looking Glass Care compliance articles · Take the matching portal training · Book an annual policy review · View review subscriptions
Matching guide and training
Read the Accessible Information and Communication Policy implementation guide · Take the matching portal course
This template supports governance but does not guarantee CQC compliance or replace legal, HR, clinical or other professional advice. Adapt it to your registration, service model, workforce and local arrangements before approval and implementation.
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Use within your organisation
You may adapt purchased policies and share them with staff throughout the purchasing organisation, including on its internal shared drive. There is no staff limit or additional team licence charge. Copyright remains with Looking Glass Care. No resale, public distribution or sharing outside the purchasing organisation.
File format
DOCX digital download. Editable in Microsoft Word or compatible software. No physical delivery.
Practical use and review
For people turning information into practical action
Choose a manageable area of practice and compare the written record with what people experience. Record evidence that supports the finding and information that is still missing. A useful review ends with a named action, a realistic completion date and a way to check that the action helped.
Put Accessible Information and Communication Policy to work
Use a small sample, keep the reasoning transparent, involve the relevant people and return to the same issue after the change.
Before adopting the document, insert your organisation's actual roles, reporting arrangements and local contacts. Ask the staff who will use it to test one realistic situation. Check that related forms and procedures agree, then record approval, brief the team and set a review trigger. Revisit the wording after a relevant incident, legal change or change in how the service operates.
Scope and current guidance
Use the resource in the setting and jurisdiction described above. For use in England, check current official guidance and any relevant local procedure before relying on a requirement. The resource supports preparation and record keeping; it does not guarantee a regulatory rating, registration, legal outcome or a particular decision.
Need help choosing the right scope? Book a free 30-minute consultation or email info@lookingglasscare.co.uk. Please avoid sending sensitive personal records in an initial enquiry.
Download access and expired links
Store download links are active for 30 days after they are sent. For paid orders, the download is supplied after payment is confirmed; free downloads require no payment. Save your files to your device. If a link expires, or your file is missing or cannot be opened, email info@lookingglasscare.co.uk with your order reference for access help or a replacement link. This expiry applies to the delivery link, not to permitted use of files already downloaded or to online-course access.
